At MyBest Clinic, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, sign up for emails, create an account, or engage with our wellness services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

1. What Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Location (city/province)
• Program and service interests
• Purchase or order details
• Marketing preferences

If you interact with us through third-party platforms, such as Jane.app, we may also collect your email address for marketing purposes (with your consent).

2. Booking Through Jane.app

When you book an appointment through Jane.app, you will be subject to Jane.app’s own Privacy Policy and Terms of Use. MyBest Clinic does not collect or store your personal health information (PHI) from Jane.app.

We may collect your email address from Jane.app for the sole purpose of sending marketing communications, if you provide consent. For all data collected through Jane.app, please refer to: Jane Privacy Policy

3. How We Use Your Information

We use your personal information to:

• Communicate with you about our products, programs, and promotions
• Send newsletters, health tips, and special offers
• Process and confirm orders
• Improve our website, marketing, and user experience
• Respond to your questions or support requests

4. Email Communications and Consent

By signing up for an account or joining our email list, you consent to receive:

• Transactional messages (e.g., order confirmations, program details)
• Marketing emails (e.g., new products, special promotions, newsletters)

We comply with Canada’s Anti-Spam Legislation (CASL). You can unsubscribe from marketing emails at any time using the link at the bottom of our messages or by contacting us directly.

Please note: If you unsubscribe from marketing emails, you may still receive transactional communications related to your orders or account.

5. Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information with third-party service providers (e.g., email platforms, analytics tools, payment processors) only as needed to provide our services. All partners are required to safeguard your information in accordance with Canadian privacy laws.

6. Data Security

We implement physical, technical, and administrative safeguards to protect your data. This includes secure servers, encrypted communications, and access controls. While no online service is 100% secure, we take all reasonable steps to protect your information.

7. Your Rights

You have the right to:

• Access and update your personal information
• Withdraw consent for marketing communications
• Request deletion of your information (where applicable)
• Ask how your information has been used or disclosed

To exercise your rights, please contact us using the details below.

8. Retention of Information

We retain your personal information only as long as necessary for the purposes described in this policy or as required by law.

9. Third-Party Links

Our website may link to external platforms like Jane.app or social media sites. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before sharing personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our services indicates your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:
MyBest Clinic

Email: info@mybestclinic.com

Phone: 833.697.3848

Website: https://mybestclinic.com